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Support

Where to ask and what to send

Questions and announcementsTo be filled
Profile claimsTo be filled
SecurityTo be filled

Check the chain first

The chain is the authority on the present. Three calls settle most questions:

RPC=https://rpc.mainnet.chain.robinhood.com

cast call <market> "totalSupply()(uint256)"      --rpc-url $RPC
cast call <market> "reserveBalance()(uint256)"   --rpc-url $RPC
cast call <market> "balanceOf(address)(uint256)" <wallet> --rpc-url $RPC

When those answer, your funds and your position are intact, whatever a page displays.

What to send

Every line here shortens the answer:

  • The transaction hash, and its explorer link (https://robinhoodchain.blockscout.com/tx/<hash>).
  • The market address and the profile it belongs to.
  • Your wallet address. Never a private key or a seed phrase. Nobody legitimate asks for either, and we never will.
  • What you expected, then what you saw.
  • When, with a timezone.
  • For an interface problem: the page URL, the browser, and the console output.

Working as designed

What you seeWhat it is
The left side of a market page disagrees with the trade panelThe index is behind. The trade panel reads the chain and is right
A trade missing from the feed while your balance is correctAn indexing gap. Your claims are on chain regardless
"Purchases are temporarily blocked" while selling worksA deliberate pause level. Holders are never trapped
Displayed price × your claims ≠ what you receiveThe curve. See Trading and pricing
A fact on the chart and a flat priceUNPRICED. That is the product. See Events on the curve

Security

Report privately, before disclosing anywhere. Include a proof of concept and give us a window to respond.