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Support
Where to ask and what to send
| Questions and announcements | To be filled |
| Profile claims | To be filled |
| Security | To be filled |
Check the chain first
The chain is the authority on the present. Three calls settle most questions:
RPC=https://rpc.mainnet.chain.robinhood.com
cast call <market> "totalSupply()(uint256)" --rpc-url $RPC
cast call <market> "reserveBalance()(uint256)" --rpc-url $RPC
cast call <market> "balanceOf(address)(uint256)" <wallet> --rpc-url $RPCWhen those answer, your funds and your position are intact, whatever a page displays.
What to send
Every line here shortens the answer:
- The transaction hash, and its explorer link (
https://robinhoodchain.blockscout.com/tx/<hash>). - The market address and the profile it belongs to.
- Your wallet address. Never a private key or a seed phrase. Nobody legitimate asks for either, and we never will.
- What you expected, then what you saw.
- When, with a timezone.
- For an interface problem: the page URL, the browser, and the console output.
Working as designed
| What you see | What it is |
|---|---|
| The left side of a market page disagrees with the trade panel | The index is behind. The trade panel reads the chain and is right |
| A trade missing from the feed while your balance is correct | An indexing gap. Your claims are on chain regardless |
| "Purchases are temporarily blocked" while selling works | A deliberate pause level. Holders are never trapped |
| Displayed price × your claims ≠ what you receive | The curve. See Trading and pricing |
| A fact on the chart and a flat price | UNPRICED. That is the product. See Events on the curve |
Security
Report privately, before disclosing anywhere. Include a proof of concept and give us a window to respond.